Work History
Experience
- Co-designed the enterprise remote access platform now serving 120K+ users at a Fortune 100 bank, built with Microsoft and Citrix.
- Directed a Citrix Ready consultancy for 17 years, closing 800+ Fortune 500, federal, and military engagements with a 95% on-schedule record and 98% client satisfaction.
- Shipped production AI systems for business, from a HIPAA-compliant medical email assistant on AWS Bedrock, Claude, and Amplify to automated support desks built on Make.com and Claude.
02/2021 - Present
Morgan Stanley | Remote
Senior Enterprise Engineer, Remote Access & Endpoint Infrastructure
Senior engineer on the firm's Endpoint Remote Access Infrastructure squad, running a 24/7 global remote access service across the Citrix NetScaler estate for 120K+ users and vendors worldwide.
- Led delivery of the firm's replacement remote access platform on Citrix Workspace App with SAML IDP, live for 120K+ users worldwide inside 12 months.
- Engineered the observability layer for the NetScaler estate, streaming telemetry into Grafana, Prometheus, and Cortex so systemic issues register as platform signals before users report them.
- Co-led the Citrix LAS deployment across all Dev, UAT and Prod NetScaler VPX, MPX and SDX appliances via NetScaler Console, partnering directly with Citrix to sustain 100% uptime to the remote computing plant under severe time pressure.
- Implemented Citrix's Outbound ICA V2 into global production, and sustained 100% uptime across the Dev, QA, and UAT NetScaler estate.
- Influenced NetScaler and NetScaler Console with fixes Citrix adopted from filed RFEs and bug reports.
01/2026 - Present
Jesse Boehm AI Automations, LLC | Wappingers Falls, NY (Remote)
Founder & AI Automation Specialist
Founder of an AI automation practice bringing enterprise-grade systems design to small and midsize companies, architecting production AI on Make.com, n8n, Claude, and OpenAI, with every build documented publicly at jesseboehm.com.
- Built a HIPAA-compliant patient email assistant on AWS Bedrock, pairing Claude with semantic search over a 115-response base.
- Automated a media publisher's support desk across Gmail, Claude, and Zendesk, earning a 5-star review.
- Engineered an after-hours AI voice agent on Cal.com and Bland AI that books, confirms, and reschedules appointments unattended.
- Published 8 production automation builds spanning lead intelligence, invoicing, and AI content, as an open portfolio.
01/2020 - 02/2021
Spectrum Virtual | Remote
Senior Technical Consultant, End User Computing
Senior consulting engagements delivering enterprise EUC and remote access projects on Citrix, VMware, and Microsoft platforms.
- Scaled secure remote work to thousands of users in 3 months through 2020 on Horizon and Citrix Virtual Apps and Desktops.
- Closed every NetScaler, CVAD, RDS, and Horizon View engagement on deadline.
09/2018 - 12/2019
Morgan Stanley | New York, NY
Citrix Networking Engineer, Endpoint Engineering (Contract)
Contract engineer with Endpoint Engineering's global team, working the NetScaler estate behind 60K+ users' remote access.
- Deployed custom NetScaler configuration jobs to hundreds of appliances worldwide through Citrix ADM.
- Improved platform stability with fixes validated in Dev QA and promoted to production, cutting escalations and downtime.
01/2001 - 09/2018
Techstur.com | Wappingers Falls, NY (Remote)
Founder & Senior Systems Engineer
Founder of a Citrix Ready consultancy specializing in interface branding and application delivery, serving JP Morgan Chase, Merck, the FAA, the U.S. Air Force, the U.S. Department of the Interior, and Citrix itself.
- Grew the firm into an 800+ engagement practice for Fortune 500 and federal clients, 95% of work on schedule and 98% satisfaction.
- Led onshore and offshore teams of up to 15, lifting delivery efficiency 25% year over year.
- Slashed hosting costs 90% and lifted profitability 30% with a hybrid AWS cloud architecture.
- Earned Citrix Ready status as the sole interface branding firm certified by Citrix, growing revenue 30%.
02/2015 - 03/2018
Quest Media & Supplies, Inc. | Remote
Senior Systems Engineer, Microsoft Lead & Citrix SME / Senior Desktop & Application Delivery Engineer
Principal Citrix engineer and SME, advanced to Microsoft platform lead owning Windows, messaging, and storage across managed services clients.
- Owned Hyper-V infrastructure at the Server 2016 launch, driving S2D hyperconverged storage to 100% adoption.
- Drove Windows 7 to 10 migrations end to end, from group policy design through VDI optimization.
- Designed and deployed XenDesktop, XenApp, NetScaler, and Horizon solutions on 6 to 12 month enterprise timelines.
Earlier Experience
2006 - 2007
WellCare Health Plans
Senior System Engineer, Citrix
Operated 2 production Citrix farms carrying 6,500+ concurrent sessions and 90 published applications for the national health insurer.
1999 - 2006
Hawks Cay Resort
Director of Information Technology
Directed IT for a 60-acre Florida Keys resort with 300+ staff, delivering its Windows NT4 to 2000 migration on Citrix MetaFrame XP.
