Resume

Key member of the Endpoint Remote Access Infrastructure Squad, partnering with internal / external teams to implement global remote access projects within Citrix NetScaler and Citrix XenDesktop infrastructure.

• Steered large-scale project delivery within an Agile environment, leveraging knowledge of VPN, EPA, Gateway, Proxy, RDP Proxy, Outbound ICA, Per App VPN, SPA, Netskope, and Microsoft Azure.
• Contributed to a global 24/7 operation supporting the enterprise Remote Access solution, providing 100K+ users and vendors with remote access to internal systems using Citrix and Akamai GTM technology.
• Coordinated with Citrix and internal teams to successfully implement the Outbound ICA V2 solution.
• Led the Remote Infrastructure Squad in collaboration with Microsoft, Citrix, and internal teams in designing and implementing a cutting-edge Remote Access solution for 100K users built on Citrix technologies.
• Provided on-call support via a bi-monthly, follow the sun rotation.
• Participated in change control process and implementation into global production systems.
• Strengthened relationships with support teams and leadership to drive projects forward and maximize reach.
• Maintained source code integrity using Visual Studio Code, GIT, Bitbucket, and Sourcetree.
• Managed and ensured the health of the NetScaler Dev/QA Environment, leveraging Citrix SDX and VPX technologies.

Senior technical consultant driving End-User Computing (EUC) and remote systems projects, with a specialized focus on Citrix, Microsoft, and VMware technologies.

• Configured remote connectivity for thousands of end users, building robust virtual work infrastructures using VMware Horizon, Citrix Virtual Apps, and Desktops.
• Delivered customized solutions to meet complex technical requirements, applying expertise in Citrix NetScaler/ADC, Citrix Virtual Apps and Desktops, Microsoft Remote Desktop Services (RDS), and VMware Horizon View.

Citrix engineer and member of the global Endpoint Engineering team, specializing in Citrix NetScaler/ADC, Citrix ADM, and Citrix SDX projects. Partnered with internal teams to implement custom config jobs for global deployment to the NetScaler Infrastructure. Worked with VPN, EPA, Gateway, Proxy, and Outbound ICA in an agile environment with 60K+ end users.

• Developed updates remotely deployed to hundreds of systems across the global enterprise.
• Utilized Citrix ADM to manage and deploy configuration projects and enhancements.
• Created and tested jobs in Dev QA for validation and hand-off to operations and project management teams.

Specialized in full-featured internet application development using Citrix, Microsoft, and VMware technologies. Completed over 800 projects for F100 clients as a creative leader and senior systems engineer. Clients included: Citrix, Telus, JP Morgan Chase, Colgate-Palmolive, FAA, U.S. Dept. of Interior, Carnegie Mellon University, and Merck.

• Directed teams of application developers and designers on Citrix, Microsoft, and VMware projects. Worked across all levels to guide technology, architecture, resources, deliverables, timelines, and troubleshooting on a global scale.
• Designed Hybrid Cloud Solution to save 90% on hosting fees using Amazon AWS for public facing development servers while keeping the backend local. Results led to significant cost reductions and increases in profitability.
• Managed the customer relationship at all stages from commencement through install and delivery.
• Achieved and maintained “Certified Citrix Ready by Citrix Systems” classification (2018).
• Lead point of contact for customer relations, design, and oversight of domestic/offshore development teams.

Initially hired as the principal Citrix engineer and subject expert specializing in Citrix XenDesktop, XenApp, Provisioning Services, NetScaler ADC, NetScaler Insight Center, CloudPortal Services Manager and App Orchestration. Transitioned into a senior support role within the DaaS team, focusing on Horizon DaaS and Horizon View. Served as Windows Platform Lead and Citrix SME for the Managed Services group, leveraging expertise in Active Directory, Exchange, and Domain Management.

• Leveraged experience as a Citrix architect and engineer to design and deploy solutions in customer environments.
• Functioned as the Microsoft infrastructure and storage platform owner.
• Responsible for documentation, oversight, and updates for all Windows and messaging technology.
• Maintained comprehensive knowledge of relevant technologies in order to provide recommendations and insight.
• Appointed owner of Hyper-V infrastructure and deployment following release of Server 2016.
• Drove deployment of S2D/Storage Spaces Direct using Server 2016 Hyperconverged Software Defined technologies.
• Provided support and insight in key areas including Microsoft Exchange, Active Directory, Failover Clustering, SQL Services and Server Management, Micro-Segmentation, Windows 10 VDI, SCCM and MDT for custom imaging, server and desktop optimization, Multi-Windows Domain Management, PowerShell, Horizon DaaS, Horizon View, Citrix XenDesktop / XenApp migrations and upgrades, Desktop Architect, EUC Architect, XenMobile, EUC, Citrix Provisioning Services, Citrix NetScaler and Citrix CSP Solutions – including CloudPortal Services Manager and App Orchestration.
• Accountable for Windows 7 to Windows 10 Migrations Management, Architecture, Windows 10 design, complex group policy, OS customization, VDI recommendation and optimizations.

• Advised on procurement, selection, and best practices for Citrix, Virtualization, and VMware products, guiding clients through implementation, installation, migration, architecture, and support of global environments.
• Developed systems based on existing and previous versions of Citrix XenApp, XenDesktop, NetScaler Gateway, CloudGateway Services Manager, MS Remote Desktop Services, VMware, vSphere, Citrix XenServer, and Virtualization.